If you have forgotten your access password or it has been blocked after five failed attempts to enter it, you can select ‘I forgot my password’ to receive an email where you can reset it. You will need your operations key and your security device.
In addition, an administrator of the reference in Net can request the modification of your password. From the user administration menu, accessing the personal data tab of your user, you can define an OTP (temporary password) that will allow you to access and define a new password.
The administrator will have to validate the request with your security device to be effective.
Note: If you are the sole Pivot Net administrator, you should contact customer service at the following addres: firstname.lastname@example.org