Please read this document carefully before using your BBVA Pivot service; it contains important information regarding your security for online banking.

Security Measures
When using online services, there are inherent risks, such as the acquisition of confidential information or control of your device. These can be mitigated by following the security measures outlined below:

Never provide information about your personal data, reference number or company code, user code, access key, operation key, Global Security Device, accounts, or any other confidential data that could be misused by third parties.

Memorize your secret keys; do not write them down or store them on electronic devices (such as your computer, mobile phone, or electronic planner).

Avoid being seen by others when entering your keys, as well as accessing the service in public places or on unknown devices.

Change your passwords regularly; it is recommended to do so once a month.

Install antivirus, anti-spyware/adware, and firewall software on your device, and update it frequently. This will prevent intruders from accessing your information.

To access online banking, always type www.bbvapivot.com in the browser’s address bar; never use links. Be cautious of fraudulent emails requesting confidential information, such as access or operation keys, or directing you via a link to the “service.”

Delete and do not open emails from unknown individuals or companies; attachments may contain viruses or software that could jeopardize your information.

Never install or download software from unknown or pirated sources from the Internet, as it may contain viruses or programs designed to obtain information.

Never leave your device unattended while logged into the Net session.

Always validate the security certificate of our service by double-clicking the lock icon displayed in the lower right corner of your browser, where the correct address www.bbvapivot.com is shown.

Frequently visit our website www.bbva.com where we will keep you updated on risks and measures to mitigate them.

Remember that BBVA will never ask you to update any information via email.

As always, we are at your disposal to address any clarifications or inquiries through our Customer Service: +52 55 5621 3406 gcs@grupobbva.com