This personal data protection policy (“Personal Data Protection Policy”) aims to inform you about how we obtain, process, and protect the personal data you provide or collect through our website www.bbvapivot.com (the “Website”) via forms and/or cookies so that you can freely and voluntarily decide whether you want us to process them.
When you contract products or services with Banco Bilbao Vizcaya Argentaria, S.A. (“BBVA”), the processing of personal data will be carried out in accordance with what is established in the corresponding document.
The Website is owned by Banco Bilbao Vizcaya Argentaria, S.A. (“BBVA”). For more information about BBVA and the Website, please consult the link Legal Notice.
In this document, we inform you about the processing of the information that BBVA obtains through the Website, but it does not apply to information that may be obtained by third parties on other websites, even if they are linked by the Website.
We remind you of the importance of reading this Personal Data Protection Policy each time you use the Website, as it may be subject to modifications.

Who is responsible for processing your personal data?
Banco Bilbao Vizcaya Argentaria, S.A. (“BBVA”), with registered office at Plaza de San Nicolás 4, 48005, Bilbao, Spain. Email address: servicioatencioncliente@grupobbva.com

How can you contact BBVA’s Data Protection Officer?
You can contact BBVA’s Data Protection Officer at the following email address: dpogrupobbva@bbva.com

What do we use your personal data for?

1. To manage your navigation through the Website in accordance with the Cookie Policy that you can consult here.
2. For the purposes and with the legitimacy indicated in each of the personal data collection forms on the Website.

At BBVA, we process your personal data with absolute confidentiality, committing to keep them secret and guaranteeing the obligation to safeguard them by adopting all necessary measures to prevent their alteration, loss, processing, or unauthorized access, in accordance with the legal obligations that apply to us as data controllers.
At BBVA, we have implemented and maintain the highest levels of security required by law to protect your personal data against accidental loss and unauthorized access, processing, or disclosure, taking into account the state of technology, the nature of the stored data, and the risks to which they are exposed. You can consult BBVA’s Security Policy here.

Will BBVA send you commercial communications?
Through the data collection forms, BBVA may collect your consent to contact you by regular mail, email, SMS, or any other equivalent electronic communication means to send you commercial communications about its own products and/or those of third parties identified in the form.
If at any time you do not wish to receive communications of this nature, you can revoke your consent by sending a notification to the following address derechosprotecciondatos@bbva.com or Customer Service Group BBVA, APDO: 1598 – 28080 Madrid, providing a copy of a document that allows us to verify your identity, or by using the link provided for this purpose in the commercial communications you receive.

How long will we keep your data?
For the time indicated in the form that we present to you to provide your personal data to BBVA, as well as the period indicated in the Cookie Policy.

To whom will we communicate your data?
We will not transfer your personal data to third parties unless we are required by law or you consent.
When your consent is necessary to communicate your personal data to third parties, we will inform you in the data collection forms of the purpose of the processing, the data subject to communication, as well as the identity or sectors of activity of the possible assignees of your personal data.
To provide you with an adequate service and manage the relationship we maintain with you as a user, telecommunications service providers process your data on behalf of BBVA as part of the services we have contracted. Likewise, you can consult in the BBVA Cookie Policy the third parties that receive personal data through cookies from this Website.
We also inform you that, for the same purpose as indicated in the previous paragraph, certain companies that provide services to BBVA may access your personal data (international data transfers). Such transfers are made to countries with a level of protection comparable to that of the European Union (decisions of adequacy from the European Commission, standard contractual clauses, as well as certification mechanisms). For more information, you can contact BBVA’s Data Protection Officer at the following email address: dpogrupobbva@bbva.com

Does BBVA use cookies on this website?
On our Website, we use a technology called “cookies.” For more detailed information on how BBVA uses cookies, please consult the Cookie Policy here.

Does BBVA use links to other websites?
The Website may contain links to other websites. Please note that BBVA is not responsible for the privacy and processing of personal data of other websites. This Personal Data Protection Policy document applies exclusively to the information collected on the Website by BBVA. We recommend that you read the personal data processing policies of other websites that you link to from our Website or visit in any other way. You can also find more information about our linking policy in our Legal Notice here.

What are your rights when you provide us with your data?

• Access: You can consult your personal data included in BBVA’s files.
• Rectification: You can modify your personal data when they are inaccurate.
• Deletion: You can request the deletion of your personal data.
• Objection: You can request that your personal data not be processed.
• Limitation of processing: You can request the limitation of the processing of your data in the following cases:
  1. While the accuracy of your data is being verified.
  2. When the processing is unlawful, but you oppose the deletion of your data.
  3. When BBVA does not need to process your data but you need them for the exercise or defense of claims.
  4. When you have opposed the processing of your data for the fulfillment of a mission in the public interest or for the satisfaction of a legitimate interest, while it is verified whether the legitimate reasons for processing prevail over yours
• Portability: You can receive, in electronic format, the personal data you have provided to us, as well as transmit them to another entity.

Attention channels: derechosprotecciondatos@bbva.com

If you believe that we have not processed your personal data in accordance with the regulations, you can contact the Data Protection Officer at the address dpogrupobbva@bbva.com

However, you have the right to file a complaint with the Spanish Data Protection Agency (www.agpd.es). The exercise of these rights is free of charge.

Likewise, at any time, you can withdraw the consent granted without affecting the lawfulness of the processing by sending your request to the email address derechosprotecciondatos@bbva.com.

Last updated: April 21, 2022